Gabbie

Privacy

Draft, awaiting legal review. The association that will run this site is being founded: what depends on it is still to be filled in.

Who keeps what, why, and for how long. One notice for people who call, one for volunteer applicants, one for the team.

You call

Who looks after your data?
The association that will run Gabbie, being founded. Contact: hi@gabb.ie.
Why?
To put you through to someone who listens, and to show you the emergency numbers of your country.
On what basis?
Our legitimate interest in providing the service you ask for. If you talk about your health, your agreement, given when you start the call. If your life is in serious danger, the protection of your vital interests.
During the call?
Your voice is encrypted end to end. Only the person listening and, sometimes, a supervisor hear it. Our server never receives it. It sees the country and language you choose, and your IP address only while connected.
After the call?
A line is left that leads to no one: a rounded hour, a country, a language, a duration band, how the call ended, and whether a risk, a call for help or a longer call was noted. It is erased after 90 days, and leaves the backups within about a week. No name, no number, no recording, no transcript, no artificial intelligence.
Who sees it?
Nobody else. Our hosts run the machines and only see encrypted data.
Outside the EU?
We aim for machines in the European Union only. To be confirmed with the host.
Your rights.
We do not know who you are, so we cannot find your call, and the law does not ask us to identify you for that (GDPR Article 11). You can still write to hi@gabb.ie, and complain to the CNIL.
One limit to know.
What you say is not repeated. But if the listener learns that a child, or someone who cannot protect themselves, is being abused, the law may oblige them to tell the authorities.

You offer to help

Who looks after your data?
The association that will run Gabbie, being founded. Contact: hi@gabb.ie.
Why?
To consider your application, follow you through its stages (interview, role play, accompanied calls, probation), and create your account if you are accepted.
On what basis?
  • The steps you ask for before volunteering
  • failing that, our legitimate interest in choosing volunteers who are ready to listen to vulnerable people.
What we keep:
Your name, your encrypted email address, your country, your language, the stage of your application and its date. No written comment about you. Your tracking code is kept only in a form that cannot be turned back into it.
Required?
Name and email, yes: without them we cannot reach you. You must be at least 18.
Who sees it?
Coordinators in your country, and our hosts, who run the server. If you are accepted, the email with your sign-up link leaves from our own mail server.
Outside the EU?
We aim for machines in the European Union only. To be confirmed with the host.
How long?
While your application is open, then 90 days after the decision. Then everything is erased, and leaves the backups within about a week.
Your rights.
Access, rectification, erasure, restriction, objection. Write to hi@gabb.ie with your tracking code. We answer within a month. You may complain to the CNIL.

You are on the team

Who looks after your data?
The association that will run Gabbie, being founded. Contact: hi@gabb.ie.
Why?
  • To sign you in and give you the tools of your role
  • to organise shifts
  • to protect callers, as a supervisor may listen live to a call you are taking, without telling you at that moment, to look after everyone and support you
  • to keep a trace of some acts, such as live listening, exclusion or changing crisis numbers, so that an abuse can be answered for. Nothing is recorded.
On what basis?
  • Your volunteering commitment or your employment contract
  • our legitimate interest in protecting callers and the association
  • our security obligation.
What we keep:
  • Your name and encrypted email address, your role, your country, your language
  • the public part of your passkey, the secret part staying on your device
  • your sessions, 12 hours at most
  • your shifts, erased 90 days after they end
  • a trace of the acts above, under your internal number, without your name. Your feeling after a call becomes a plain count for the day and the country. The shared first name Jacques or Gabbie is never stored, and no caller sees your name.
Who sees it?
Coordinators in your country, and our hosts. The sign-up email leaves from our own mail server.
Outside the EU?
We aim for machines in the European Union only. To be confirmed with the host.
How long?
Your account stays while you are a member. How long it stays after you leave, and how long the trace of acts is kept, are for the association to set. Backups keep a copy for about a week.
Your rights.
Access, rectification, erasure, restriction, objection, portability. Ask a coordinator or write to hi@gabb.ie. We answer within a month. You may complain to the CNIL.